Case Study Couriers
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Couriers
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How we can help you grow your business
Skillweb specialises in designing, building and supporting through-life supply chain solutions focused into the courier sector. The key benefit you will realise when using our solutions is improved productivity which will help your business grow and reduce your costs.
Facing your challenges
You will already know that the biggest challenge facing couriers is the cost per drop per delivery, which as fuel, taxes, and people costs continue to fluctuate is harder to manage and keep profitable. Increasingly couriers need to consolidate collections and deliveries into round trips and provide customers with better visibility of their packages in transit. You will need to cope with the following ‘challenges’:
Rising costs
There are high costs associated with simply doing one trip after another and increasingly you need to consolidate collections and deliveries into a round wherever possible. This requires you to gather orders and assign multiple tasks to individual couriers, even to the extent of dictating their individual routes. So you can see that by using Skillweb’s integrated trip scheduling , TOP Trip scheduler, for both collections and deliveries, the benefit is a reduced cost per drop and increased profitability.
Total visibility
As you consolidate your drops so you will face the increasing need to track every package and provide on-line visibility. You will need to collect electronic signatures and display these on a web site for your customers to see. This visibility will improve your customer’s trust in your ability to deliver! and they will therefore give you more work. The use of barcodes to track individual packages, web visibility of work in progress, POD and signature capture are all included in our TOP track & trace solution.
Managing expansion
As you grow you will find you will need to work collaboratively with both your customers and potentially adjacent courier and parcel carrier teams. This requires electronic interfaces to pre-book orders and also a scheduling system to cope with peaks and troughs; all provided by TOP Order Management. The result will be a fuller order book with which you excellently and profitably cope. Skillweb’s products provide order management, individual trip scheduling, and delivery track & trace. Used either individually or as an integrated solution the benefits will be:
- Integrated trip scheduling; for both collections and deliveries
- Use of barcodes to track individual packages
- Web visibility of work in progress
- POD and signature capture
- Pro-active recovery mechanisms when problems arise
As you can see, you can take decisive action and begin to make your business work more profitably for you. To find out more about how Skillweb can help you expand your business, call us now on 08700 70 70 77 or click here to email us. We would be delighted to put you in touch with one of our satisfied customers for a reference and provide you with a free demonstration.
Additional Benefits
- Attract more clients by offering an even better service
- Develop happier customers, keep them longer and get them to refer you
- Already in service within your competitors!
- Reduce the delivery window and give more time back to your customer
- Provide the services your customer is asking for.
Additional Features
- Enterprise wide PDA device management
- Exception reporting, web visibility and trend analysis
- Electronic signatures, simple online searches
- We work closely with our customers to deliver your solution on time.
