TOP Order Track & Trace
A proven mobile computing solution built with you in mind
Not a false claim by any means given the 100+ man years that has been invested in the design, development and subsequent support of our proven TOP track & trace application. Designed with you in mind because we have cherry-picked the best of breed elements from the customised solutions we have delivered into our client base over the last eight years. The result is an off-the-shelf product ready for your immediate use, given a very short period of time whilst we configure our solution uniquely for your use. So if you are looking for: proof of delivery, check; a flexible manifest, check; the ability to record exceptions, check; and so it goes on: photographs, early warning if you are going to miss an appointment, elegant recovery, navigation, GPS, sms messaging, phone and much more.
Delivering business benefits
In these challenging times you will undoubtedly want to deliver benefits in three key areas, namely to your customers, internally within your own operations and interestingly to your customers’ customers. Let’s start with the customers’ customers, you can influence their buying decisions because if their doorstep experience is a ‘great’ one, they will wish to repeat the experience and continue to buy from the retailer (your customer!). You can therefore make your fulfilment processes and in particular your doorstep experience first class you can sell this to prospective customers. Everyone knows challenges will occur during all fulfilment processes, but if you minimise these and recover elegantly then you can differentiate yourselves from your competitors.
You will of course expect any business solution to deliver internal benefits to your own operations and TOP track & trace not only does this but will give you a rapid return on your investment. The key benefits are total visibility, the ability to measure performance and therefore improve it and the ability to increase productivity by giving your drivers delegated authority to make decisions and recover elegantly when ‘challenges’ occur.
Delivering functionality
Our best of breed solution has both a world class application and a proven stable infrastructure on which to deliver the application. TOP track & trace – the application is functionally rich, with the ability to manage receipting, deliveries, collections, swap outs, returns, barcode tracking, vehicle safety checks, customer surveys and much more.
The application includes back office functionality to present reports using its web services. The functionality includes the ability to search for signatures, review all timed tracked events, for example: receipted, loaded to van, delivered and so forth. Another key piece of functionality is the ability to manage courier / driver log-ons and passwords and another is the ability to construct customised reports showing delivery volumes, failure rates, first time success and so forth.
Key though is the platform, the infrastructure and in particular the ability to deal with failure. Our application and the resulting data is held in non-volatile memory and can survive a cold boot. In this way your data is protected. The application is designed to make multiple attempts to log-on, selecting alternate IP addresses of the servers when applicable. This caters for network failures. The servers themselves have in-built redundancy and we have a full site-disaster recovery mechanism using transactional logging to a second back up site. Our solution can use multiple vendor SIM (GPRS & Edge) cards, thereby increasing the connectivity percentage as the device can roam from network to network. The device, once it has its manifest loaded, can work out of network coverage, ensuring productivity.
We can remotely manage each device, managing error log files, remotely warm and cold booting and downloading new versions as required. We can track individual log-ons and co-ordinate this with our asset tracking application that sits alongside the web services application used in your operations office. The asset tracking software enables you to track devices in use, in the repair process or sitting as hot spares. As a result you have total control of the devices, where they are, who last used them and processes to keep them productive.
Why not contact us?
We would be delighted to give you a free demonstration or put you in touch with one of our satisfied customers for a reference or we can explain in more detail how you can achieve the above benefits. Click here to contact us.